Order terms.

Design approval

The customer is responsible for reviewing the displayed design before approval. Fabrication is based on the approved artwork.

Quotes and changes

Website quotes are based on the selected size, finish, quantity, and configured shop rates. If fabrication review identifies a required price change, TruCut should contact the customer before production continues. If design changes are needed, TruCut will send the updated design to the customer for approval before production. TruCut will not make design changes without the customer’s approval.

Custom work

Minor characteristics of fabricated and finished steel can vary. Raw and rustic finishes can naturally show variation.

Customer-provided content

Customers should upload only photos or artwork they have the right to use for the requested custom product.

Production timing

Production is estimated at about 2 weeks after both payment and design approval. This is an estimate, not a guaranteed completion date. Carrier transit time is separate from production time.

Shipping and local pickup

We ship within the United States only using UPS, FedEx, or USPS. Shipping is an extra charge and is not included in the product quote. Local pickup is available in the Phoenix/Glendale area by arrangement; contact TruCut for pickup details.

Damage or incorrect orders

Return requests are limited to orders that arrive damaged or incorrect. Contact TruCut within 14 days of delivery or pickup with your order number and clear photos of the damage or error. Photos are required for review. Returns require owner approval; do not send anything back before approval and return instructions.